Tocky Troubleshooting

Not recognizing USB drive/ Not making sound
Hello, Your Tocky is in protection mode. Protection mode begins only when the battery is approaching a low state at the same time when Tocky endu...
Fri, Dec 11, 2015 at 4:37 PM
Cannot add music.
Hello, If your clock is still appearing on your desktop, and allows you to open the folder for Tocky, then follow these instructions:  In Ma...
Fri, Dec 11, 2015 at 4:39 PM
Tocky stuck in demo mode
Hello,  This video shows how to start and stop it: https://www.youtube.com/watch?v=DH4KOCVnIZI Thanks,
Fri, Dec 11, 2015 at 4:41 PM
Issues with drive not being recognized on a Mac
Sometimes the drive says Tocky, but if this is an older unit, it may not say Tocky.  Is anything showing up on your computer's Finder?...
Fri, Dec 11, 2015 at 4:42 PM
Tocky instructions
Direct them to nanda home faqs page rather than sending the pdf. this will be a useful source for them. http://www.nandahome.com/faqs/
Fri, Dec 11, 2015 at 4:42 PM