Hello,
If your clock is still appearing on your desktop, and allows you to open the folder for Tocky, then follow these instructions:
- In Mac OS, deleted files (no matter they are in local drive or USB flash drive) actually go to the trash but are NOT permanently removed. Although you cannot see the files but they are still there. You can fix this by emptying the trash in desktop while the TOCKY is connected with the mac. Here is a link to information about how macs handle deleted files in flash drive for your reference.
- In Windows, we suggest you make the hidden files visible in the window explorer (file manager window) so that you can check whether there is any hidden files occupying the space. If yes, you can permanently remove them by pressing "shift" "delete".
Thanks,